FAQ

How do I place an order?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out

What size should I get?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.

Can I change my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

What are your Payment Methods?

We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

What is the currency of the store? Can I pay in another currency?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when the customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

You said Free Shipping but I was charged with shipping cost (Discount related concerns)

To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.

Where are your items shipped from?

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in a mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that customs inspections can be a factor during shipment. Our Standard Shipping typically takes 2-6 weeks and depending on how fast customs in your country processes the package.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s). https://www.17track.net/ https://global.cainiao.com/ https://www.usps.com/ (for US customers only) http://www.sf-express.com/ For further assistance, please contact our Customer Service through submitting a ticket at our website https://sweetshopo.com